Returns Policy 

To return an item, you need to obtain an RMA (Return Merchandise Authorization) number. To request an RMA number please email or call our customer service department (Contact Information at the bottom of this page). Issuance of an RMA number does not guarantee final disposition and all returns are subject to inspection. RMA numbers are valid for ten days. 

  • Place the original package into a shipping carton. 

  • Include the invoice and the reason for the return. If defective, please specify the defect. 

  • Please do not place stickers or shipping labels on the original manufacturer’s package. 

  • The RMA number must be written clearly on the shipping carton to prevent refusal. 

  • Once items are received and verified, items will then be available for a refund per our outlined policies.  

  • If you are not satisfied with your purchase, you may return it for a refund within 30 days from shipping from our warehouse (excluding shipping and handling charges). 

Returns are subject to a Return Merchandise Authorization from The Lamp Stand. The cost of shipping will be deducted from your total refund. You can request an RMA (Return Merchandise Authorization) number by calling The Lamp Stand. Some items on TheLampStand.com may be considered special items and may have a limited return policy (please see the Special Orders section below). All purchases, accessories, serial-numbered security tags (if provided), and packing materials must be in new condition to avoid refusal of the returned merchandise or restocking fees. 

Currently, we do not offer exchanges on products.  All Products will be processed as returns following the return policy. 

 

Return Eligibility 

All returned items must be: 

  • Receive an RMA Number within 30 Days of the item shipping from our warehouse. 

  • Returned within 10 Days of receipt of RMA Number. 

  • In new condition. 

  • In their original packaging. 

  • Items such as food, beverages, candles, fragrance spray, and fragrance lamp oils that have been used when returned will not be refunded. 

  • Must include all packing material, blank warranty cards, manuals, and accessories. 

  • Ship via insured ground service (USPS, FedEx or UPS) with a tracking number. Return shipping charges are the responsibility of the customer. We will gladly issue a return shipping label and deduct the shipping charges from your refund. We are not responsible for lost or damaged packages. 

 

We reserve the right to refuse any return if there are: 

  • Any signs of wear. 

  • Parts of the item are missing. 

  • The item does not include an RMA number assigned by The Lamp Stand 

  • The product arrives after the proscribed return period as outlined in our return policy 

  • The incorrect product is returned 

 

If there are any noticeable discrepancies or damages when receiving your purchase, or if the wrong item was delivered, please refer to the What to do if there is a discrepancy with your order. 

 

Pre-Order Policy

Pre-orders cannot be cancelled or returned.  Once you receive your product, if the product was damaged during shipping please notify us within 10 days of receiving the product and we will work with you to resolve the issue.  In cases where Pre-Orders cannot be met, customers will receive store credit as their refund.

 

Restocking Fees 

Items under $350 USD do not have a restocking fee. 

Select items sold on TheLampStand.com may be considered a "Special Order" and subject to a limited return policy. A "Special Order" may be:  

  • Items that we do not have in the warehouse and noted “Special Order” on product listing. 

  • Items that we do not have listed on our website that are specially ordered from our distributor. 

  • All orders that have a sale price equal to or greater than $350. 

 
The return of these items/orders will have a restocking fee of 8% or final sale policies unless otherwise agreed by the TheLampStand.com staff via mail, fax, or e-mail. 

What to do if there is a discrepancy with your order 

If there are any noticeable discrepancies with your order or if the item delivered is the wrong item, please contact The Lamp Stand to make any necessary corrections. Product discrepancies not notified to The Lamp Stand within 5 days may not be eligible for replacement. Please do not use items that you believe are incorrect as it may void our ability to exchange or replace the items. Please contact us within 5 days of receiving your shipment if your item is defective. You may be asked to provide photographs of the discrepant item(s) to help us better assist you. 

Return Shipping for orders with a discrepancy 

We may provide return shipping if we made a mistake with your order. Return shipping labels will be provided via email. Please print the label and tape it to the shipping carton. In such cases, we will not reimburse or refund shipping charges if you choose not to use our shipping label. 

 

Contact a member of our customer service team by: 

  • Calling us at (417) 351-2197 

 

*Returns & Refunds-All returns and refunds are subject to images being sent to Customer Service to account for current conditions prior to issuing a refund, sending a replacement or a general return. All general returns are subject to the customer paying for the return shipping. All refunds will happen after the processes outline above have been followed.

**In cases where Pre-Orders cannot be met, customers will receive store credit as their refund.